Pre-Order FAQ — Urban Drip District

Q: What does “Pre-Order” mean?

A: A pre-order reserves your item before it’s in stock. Your bag/clutch is produced after you place your order.

Q: When will my pre-order ship?

A: Pre-orders are made in production windows. Estimated production + shipping timelines will be listed on each product page at checkout time.

Q: Will I be charged now or when it ships?

A: You are charged at checkout to reserve your spot in the production queue.

Q: Can I cancel my pre-order?

A: Pre-orders can be canceled only within 24 hours of purchase, unless your item has already entered production. After production begins, cancellations may not be possible.

Q: What if production takes longer than expected?

A: Production timelines are estimates. If there’s a delay, we’ll email you updates. By purchasing, you acknowledge timelines may shift due to production, materials, or shipping logistics.

Q: Can I change my color/style after ordering?

A: Changes are not guaranteed. If you need a change, contact us ASAP. Once production begins, changes cannot be made.

Q: How do I know which items are pre-order?

A: Items marked “PRE-ORDER” in the product title/description are made-to-order and follow these terms.

 

Q: Will my pre-order ship with other items in my cart?

A: No. Pre-order items are produced by a separate manufacturer and ship on a different timeline than ready-to-ship items.

If you order other items with a pre-order, they may arrive separately.

For faster delivery, we recommend placing pre-orders and regular items as separate orders.

 

Q: How will I get updates?

A: Updates are sent by email. Please ensure you’re subscribed and check Promotions/Spam folders.

Q: Does this apply to handbags and clutches?

A: Yes—this applies to all made-to-order handbags and clutches sold by Urban Drip District.